Refund policy

Returns
We want you to be fully satisfied with your Misty Lava purchase. If for any reason you’re not happy, you may request a return within 30 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging.

Non-Returnable Items
For health, safety, and regulatory reasons, certain products cannot be returned:

• Opened or used food and beverage items (including tea and matcha)

• Personal care products

• Gift cards or downloadable products

If you are unsure whether your item qualifies, please contact us before sending it back.

Refunds
Once we receive and inspect your return, we’ll notify you of approval or rejection. Approved refunds will be issued to your original payment method within 5–10 business days. Please note, your bank or card provider may take additional time to post the refund.

Exchanges
We only replace items if they arrive defective, damaged, or incorrect. Please contact us with your order number and details to arrange an exchange.

Order Issues
If your order arrives damaged, defective, or is lost in transit, we will replace it at no cost to you. Please reach out as soon as possible so we can make it right.

Return Shipping
Customers are responsible for return shipping costs, unless the return is due to our error (wrong, damaged, or defective item). We recommend using a trackable shipping method, as we cannot guarantee receipt of untracked returns.

Contact Us
To start a return or ask questions, email us at hello@mistylava.com with your order number and details.