Frequently Asked Questions

What Is Oolong Matcha?

A finely milled tea powder made from lightly oxidized oolong tea cultivars.

See What Is Oolong Matcha for full details.

Where Are Your Products Made?

Our Oolong Matcha is made from Vietnamese-grown oolong tea cultivated in the pristine, volcanic soils of the Central Highlands, then crafted using traditional Japanese matcha techniques.

We partner with trusted tea farms that practice careful shading, selective hand-picking, and precise milling, preserving the natural character of the leaves while ensuring quality and consistency.

When Will I Receive My Order?

Orders are processed within 1–2 business days. Most U.S. orders arrive within 3–7 business days after shipment. Tracking information is provided once your order ships.

How Much Does Shipping Cost? Do You Ship Internationally?

• U.S. shipping: Flat $4.99, with free shipping on orders $49+

• We ship via USPS, selecting the most cost-effective service for your order

International shipping rates are calculated at checkout. Any customs duties, import taxes, or fees are the customer’s responsibility.

Are Any Purchases Final Sale?

Some items, such as limited-edition blends or sample packs, may be final sale. This will always be clearly noted on the product page.

What Is Your Return or Exchange Policy?

If your order arrives damaged or incorrect, contact us within 7 days of delivery, and we’ll make it right. For safety and freshness, we cannot accept returns on opened tea packages.

Is Your Packaging Eco-Friendly?

Yes. We use recyclable and compostable materials whenever possible, including recyclable shipping boxes, aluminum tins, and compostable gummed paper tape. Sustainability is core to our mission, and we’re continuously working to reduce our environmental footprint.