The retail shipping terms below apply to direct-to-consumer orders only. Separate shipping and refund terms apply to wholesale and B2B orders.
Retail Shipping
Domestic Orders
We subsidize shipping to keep delivery costs as low and predictable as possible. Shipping is not a profit center for Misty Lava.
- U.S. flat-rate shipping $4.99
- Free U.S. shipping Orders $49+
- Estimated delivery 2–5 business days after shipment
Orders ship using the most cost-effective and reliable service for your location and order size, typically USPS Ground Advantage or USPS Priority Mail.
The shipping method is selected at our discretion to ensure safe delivery at the lowest reasonable cost.
Carrier delivery times are estimates, not guarantees. Delays caused by weather, holidays, or carrier backlogs are outside our control, but we are always happy to help if an issue arises.
International Orders
- Estimated delivery 15–21 business days
International delivery times vary by destination. Customs processing may cause delays beyond our estimates.
Customs duties, import taxes, brokerage fees, and other destination-country charges are the customer’s responsibility.
Delivery & Tracking
- Tracking information is emailed once your order ships.
- Carriers may occasionally mark packages as “delivered” before they arrive. Delivery usually follows within 1–2 days.
If your package has not arrived within the expected timeframe, contact us with your order number and we will investigate.
Lost, Damaged, or Defective Orders
If your order is lost in transit or arrives damaged or defective, we will replace the affected item at no cost to you.
Please notify us within 7 days of delivery. For damaged or defective products, include photos of the product and its packaging.
Wholesale & B2B Shipping
Wholesale, café-service, and bulk orders are fulfilled separately and are not eligible for retail flat-rate or free-shipping promotions.
Processing Time
Orders typically ship within 1–2 business days after payment is confirmed. Larger or time-sensitive orders may require additional handling time.
Shipping Methods
Shipping is calculated at cost based on the order’s size, weight, destination, and requested delivery speed. Available options may include UPS, FedEx, or freight carriers.
Expedited Shipping
Expedited services, including Next Day Air, are available upon request and will be quoted before shipment.
Shipping Costs
All wholesale shipping costs are paid by the customer unless otherwise agreed in writing.
Delivery Times
Transit times vary by carrier and service level. All delivery estimates are provided as estimates and are not guaranteed.
Risk of Loss
Responsibility for the order transfers to the customer once it has been handed to the carrier.
Address Accuracy
Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections, returned shipments, or re-delivery.
Retail Returns & Refunds
Return Eligibility
We want you to be happy with your Misty Lava purchase. Returns may be requested within 30 days of delivery, provided each item is:
- Unused
- Unopened
- In its original packaging
Non-Returnable Items
For health, safety, and regulatory reasons, the following items cannot be returned:
- Opened or used food and beverage products, including tea and matcha
- Personal-care products
- Gift cards or downloadable products
If you are unsure whether an item qualifies, please contact us before sending it back.
Refunds
Once your return is received and inspected, we will notify you whether it has been approved.
Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund.
Exchanges
We offer exchanges only for items that arrive damaged, defective, or incorrect. Contact us with your order number and details so we can make it right.
Return Shipping
Customers are responsible for return shipping costs unless the return is the result of an incorrect, damaged, or defective item.
We recommend using a trackable shipping service when returning an eligible item.
Wholesale & B2B Refunds
All wholesale, café-service, and bulk orders are final sale and non-returnable except in cases of verified damage, defect, or fulfillment error.
We do not accept returns or issue refunds for:
- Opened or used products
- Flavor, aroma, or texture preferences
- Changes in business demand
- Improper storage or handling after delivery
Reporting an Order Issue
If your order arrives damaged, defective, or incorrect, contact us within 5 business days of delivery at hello@mistylava.com .
Include your order number, a description of the issue, and clear photos of the affected product and packaging.
Once reviewed, we may offer a replacement, store credit, or refund for the affected item, at our discretion.
Contact Us
To request a return or ask a question about shipping, include your order number and a brief description of how we can help.
Email Misty Lava